Shipping Policy

Fast, secure, and mindful delivery of nature's finest hair care remedies right to your doorstep.

Last Updated: September 2026

1. Order Processing & Dispatch

Every bottle of Rohini Keshwardhini Ayurvedic Hair Oil is carefully prepared and quality-inspected prior to packaging. We process and dispatch all orders promptly to ensure you receive fresh, potent botanical care.

  • Processing Time: Orders are processed and dispatched within 24 to 48 business hours of order confirmation (excluding Sundays and national holidays).
  • Order Confirmation: Upon successful checkout, you will receive an immediate confirmation SMS and email with your unique order ID.

2. Estimated Delivery Timelines

We partner with premier logistics and courier services across India to provide dependable, timely deliveries to all serviced pin codes:

  • Metro Cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata): 3 to 5 business days.
  • Tier 2 & Tier 3 Cities: 4 to 6 business days.
  • Remote & Northeast Regions: 6 to 9 business days.

Note: Delivery timelines are estimates and may occasionally be influenced by severe weather conditions, public holidays, or regional logistics constraints.

3. Shipping Charges

We strive to make authentic Ayurvedic hair wellness accessible and transparent with zero hidden fees:

  • Standard Shipping: Free shipping is provided across all major locations in India on prepaid and standard promotional orders.
  • Cash on Delivery (COD): Where applicable, nominal handling charges may apply and will be clearly shown at checkout before placing the order.

4. Real-Time Order Tracking

Once your order leaves our botanical facility, an automated notification containing your tracking AWB number and courier partner details will be sent via SMS and email.

You can also track your shipment live at any time using our dedicated Track Order page by entering your phone number or Order ID.

5. Damaged or Tampered Shipments

If you receive a package that appears visibly damaged, opened, or tampered with during transit, please refuse delivery from the courier agent and report it immediately.

If discovered after delivery, kindly take clear photographs or an unboxing video of the parcel within 24 hours of receipt and contact our support team immediately for prompt assistance and replacement.

6. Contact Our Shipping Support

If you have any questions regarding your delivery or need an address update before dispatch, our team is ready to assist you:

  • Email: info@rohinikeshwardhini.co.in
  • Phone / WhatsApp: +91 77389 70650 (Monday to Saturday, 9:00 AM – 6:00 PM IST)